Frequently Asked Questions

Really, what is Gibtr?

Gibtr is a unique gifting service that connects gift senders and receivers seamlessly. With Gibtr, you can send physical gifts to your loved ones just by entering their email or mobile number. Once you initiate a gifting request, the receiver can choose to accept it, and we will request their delivery information which we keep confidential from the sender. Once we receive payment, we will order and ship the gift directly to the receiver. Throughout the gifting process, we strive to maintain transparency by emailing both parties about the progress and providing a "Manage Gifts" dashboard for real-time status updates.

Why Should I Trust Gibtr?

At Gibtr, we understand that trust is something we need to earn from you over time. That is why we take every measure to ensure transparency throughout the gifting process. The sender is only charged once the receiver accepts the gift request, and the receiver incurs no charges. We request the delivery information from the receiver to facilitate shipping, just like any other online store, but we never reveal this information to the sender. With our commitment to transparency and privacy, you can trust us to handle your gifts with the utmost care and security.

Does Gibtr keep user information?

As with most businesses, we are required by law to retain user information for auditing purposes and customer support. At Gibtr, we take this responsibility seriously and are committed to protecting your information at all times. We employ industry-standard security measures to ensure that your personal data is safeguarded from unauthorized access, use, or disclosure. You can rest assured that your information is in safe hands with us.

Does Gibtr sell user information?

Absolutely NO. At Gibtr, we are committed to protecting your privacy and will never sell your information to external companies for profit. Our sole focus is to provide innovative gifting services that bring joy and happiness to our users. We adhere to all relevant Privacy laws and our own Terms of Use, which clearly state our policies on the collection, use, and protection of user information. Rest assured that your personal data is safe with us and will never be shared with anyone outside our organization.

How can I get the gift link for my gift?

To send a product as a gift from a merchant's website, simply locate the item you want to send and copy the entire link from the browser's address bar, typically found at the top of the page. Then, navigate to the "Product link" text field on Gibtr and paste the link there. This will allow us to access the product and add it to your gifting request. With this easy-to-use process, you can quickly and securely send gifts to your loved ones without the hassle of shipping and handling.

Is Gibtr really free?

Yes, Gibtr is absolutely free to use for individuals. We do not charge any extra fees except for the money transfer fee, which is determined by the money transfer service itself. For instance, if you use PayPal, there will be a standard PayPal fee. However, in most cases, using our business accounts can provide you with lower prices and free shipping for your gifts. We work hard to ensure that you get the best possible value for your money, and we are committed to making gifting simple, affordable, and enjoyable for everyone.

Are there any cost advantages to using Gibtr?

At Gibtr, we strive to provide our users with the best possible prices for their gifts. When you use our business accounts, you may be eligible for exclusive discounts and promotions that can help you save money. Even without a business account, we work hard to ensure that you get fair and competitive prices for all gift items. Rest assured that you will never overpay for a gift at Gibtr, and that we are always looking for ways to help you get the most value for your money.

Why does the invoice show a different product price compared to what I saw before?

The amount displayed on the payment page reflects the current cost of the gift after the receiver has confirmed the request and before our service actually places the order on your behalf. It's worth noting that product prices can fluctuate over time, so it's possible that the price of the item at the time of ordering may be higher or lower than the price at the time you submitted the gift request. However, rest assured that we always strive to provide you with the best possible prices for the products, and we work hard to ensure that you get fair and competitive rates. Our commitment to transparency means that you will always know exactly what you are paying for, and you can trust that the product prices are always based on the current best prices.

How can I contact Gibtr for suggestions or questions?

We welcome and greatly appreciate any suggestions you may have. If you have any feedback or ideas that you'd like to share with us, please don't hesitate to contact our support team at We are always looking for ways to improve our service, and we value your input and opinions. Thank you for choosing Gibtr, and we look forward to hearing from you!